We offer refunds and exchanges up to 30 days from your date of purchase. All returns and exchanges are free, with no restocking or return shipping fees.
If you purchased an item on the site and wish to return it, please contact us at info@llessurnyc.com who will guide you through our return process.
FAQs
Q:What is our refund policy?
We gladly accept the return of all items that are unworn, unwashed, and with their original tags within 30 days of delivery. If you return your items after the 30-day window of time, credit will be issued in place of a refund.
Q:How long will it take to receive a refund?
Please allow up to 10 days to fully process your return. Once we receive the item, we will process your return. You will receive a confirmation email once your refund has been processed.
Q:How do I start the return process?
It's easy! Just drop us an email at info@llessurnyc.com and we will give you all instructions to complete your return. You will be requested to print a prepaid shipping label and to attach it to the package. Our carrier will contact you by phone and schedule the best time for the pick up.
We provide FREE SHIPPING AND RETURNS within the USA. See additional shipping information; HERE
